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FAQ

  • Frequently Asked Questions

    • Why is my water heater not producing hot water?
      Your water heater might not be producing hot water due to a tripped circuit breaker, a blown fuse, or a faulty heating element (for electric models), or a pilot light or gas supply issue (for gas models). It could also be due to a malfunctioning thermostat or sediment buildup inside the tank.
    • Why is my toilet constantly running and wasting water?
      Your toilet is likely constantly running due to a worn-out flapper, faulty fill valve, or improperly adjusted float. These parts control the water flow and can degrade over time, leading to continuous leakage from the tank into the bowl. Fixing or replacing them can stop the running and save water.
    • Why does my drain get clogged?
      Drains often get clogged due to a buildup of hair, soap scum, grease, food particles, or other debris over time. These materials accumulate and restrict water flow, eventually leading to a blockage. Regular cleaning and mindful disposal habits can help prevent future clogs.
    • Should I be concerned about hard water?
      Yes, hard water can cause mineral buildup in pipes, appliances, and fixtures, reducing their efficiency and lifespan. It may also leave spots on dishes and make soap less effective. While not harmful to health, addressing hard water can help protect your plumbing and improve daily water use.
    • Can I use chemical drain cleaners?
      You can use chemical drain cleaners, but they should be used with caution. Overuse or improper application can damage pipes, especially older or plastic ones. Safer alternatives include using a drain snake or natural solutions like baking soda and vinegar.
    • What can I do to stop leaks?
      To stop leaks, first identify the source and turn off the water supply to prevent further damage. Tighten any loose connections or replace worn-out washers, gaskets, or seals as needed. For small pipe leaks, plumber’s tape or pipe sealant can offer a temporary fix. If the leak persists, it’s best to call a professional plumber to avoid more serious issues.
    • What can I do to prevent water damage from leaks at my home?

      To minimize damage from water leaks, it’s important to be prepared:

      • Know where your main emergency shutoff valve is located. Make sure it is easy to access and has been tested (or “exercised”) recently to ensure it still works.
      • Check individual fixture shutoff valves (e.g., under sinks or behind toilets) to confirm they are functional and have also been exercised recently.
      • Consider installing a whole-home water monitoring system. These systems use modern technology to detect leaks early, helping to prevent catastrophic water damage.

      While leaks can be difficult to prevent entirely, being proactive can significantly reduce the risk of costly repairs

    • What do I do if my garbage disposal is not working?
      If your garbage disposal isn’t working, first make sure it’s properly plugged in and the power switch is on. Check for any jams by turning off the disposal and using a wrench to manually rotate the blades if your model allows it. Press the reset button, usually located on the bottom of the unit to reset the motor. If it still doesn’t work, call a professional plumber to inspect and repair the disposal.